We understand that customers will occasionally change their mind upon receiving their order, we are still able to organise a return of the items in order to process a refund for store credit for you as long as the following conditions are met:   
•  The returned item(s) must be sealed and in brand new condition;
•  There must be proof of purchase(eg. receipt or order number);
•  Any return postage and initial postage will be covered by the buyer.
•  The return or refund request is within 30 days of the product being collected in store or dispatched from our warehouse for completed orders; and
•  The item is not a TCG or Trading Card Game item.  

All sales of any TCG singles are final.     

All change of mind refunds will be inspected to be meeting the above terms and require approval by The Gaming Verse before a refund can be initiated. Any returns found to have been opened, used or damaged will not be eligible for refund or exchange, and will be held until the customer returns to collect the product or pays the following additional fees to have the item reshipped:  
•  An additional shipping fee is paid
•  A standard processing and handling fee.   

If return postage and handling fees are not paid by the customer within 30 days of being received by The Gaming Verse, the product will be considered abandoned and we will dispose of it. 

Items can be returned to The Gaming Verse either:   
•  In person to our store address; at B/51 Queen Street, Melbourne
•  By post to our return postal address (The Gaming Verse, B/51 Queen Street, Melbourne, VIC 3000) after providing us with the tracking number. Please note that any return postage must be covered at the customer’s expense.   

As soon as we receive the item(s), the refund can be initiated.